Utility Billing

Mission Statement

The mission of Utility Billing is to ensure accuracy and efficiency in the billing and collection of utility charges. We strive to provide the best customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner.

Utility Billing operates under the direction of the Finance Department and the primary function is to provide the citizens with prompt and courteous customer service while maintaining an accurate and efficient billing and collection system. Utility Billing provides monthly billing and collection of water, sewer, storm water, and garbage collection services.

Duties & Responsibilities

  • Assists with planning, organizing, coordinating, directing, and controlling the activities of the section to coincide with department schedules and customers' requests.
  • Acts as liaison between Customer Service and Meter reading sections.
  • Identifies problem areas and takes action to resolve.
  • Assists in directing and may participate in testing or reading meters.
  • Performs turn on/offs as necessary.
  • Assists in training new employees.
  • Monitors vehicle operations and maintenance.
  • Monitors weekly billing readings.
  • Responsible for delivery of bills to post office or regional processing center as needed.
  • Obtains and completes service orders for daily work.

For new utility customers or transferring service please see required following documents:

(The forms can be located in related documents of the Utility Billing page)

For an owner account please fill out the following:

  • New Account Application (Please attach one of the following: the signed deed, HUD/Settlement statement, Certificate of Title)
  • Social Security Verification Form
  • Owner's Acknowledgement of Outstanding Balance Form
  • Automatic Bank Payment Authorization, attach a voided check (Optional)
  • Automatic Bank Payment Terms and Conditions (Optional)
  • E-Billing Request (Optional)

For a new tenant account please fill out the following:

  • New Account Application (Please attach the following: the signed lease)
  • Social Security Verification Form
  • Automatic Bank Payment Authorization, attach a voided check (Optional)
  • Automatic Bank Payment Terms and Conditions (Optional)
  • E-Billing Request (Optional)

Backflow Devices

If you are a residential customer and you are having issues with your backflow device please contact the City of DeLand at 386-626-7172.

Related Documents